FAQ & Site Info

After receiving payment, it will take us 1-7 business days to process your purchase. Once we have shipped it out, we'll send you an email notification of your order status. Normally, delivery takes between 3-9 working days. CALL : +174040005644 - EMAIL: [email protected]

- Return Policy Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All merchandise returned to DeborahStore must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Yes. Bulk orders are minimum 5 quantity for each product. Do enquire for discounts. We will provide a coupon or discount code.

We advise customers not to cancel orders as we have a policy of processing all orders within 3 days. If, in the event, we are unable to ship your item within the next 9 days, we will email you to explain the circumstances and notify you of the delay. Usually the delay is due to the delay in the delivery of our suppliers. In such cases, we will give you a goodwill discount of 5% to 10% of the value of the item. If you want to cancel later, you can let us know. One free cancellation order. However, please note that if your item has already been shipped, we will not be able to cancel it. It can sometimes happen that when we email you, your item is being shipped. It happens because your order has been processed for shipping and is in the queue. Once stock is available, your order will automatically be shipped. Cancellation of the order will not be possible in this case.

We are committed to protecting your privacy and personal information. We respect your privacy. We will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We will not use or share your information with anyone except as described here. We will request for your contact telephone number solely for purpose of (ensuring safer and more efficient) delivery. Most times we ship by Air Mail Registered and by shipping companies or small parcel couriers; these require your signature as the recipient. If you prefer not to provide us your phone number, that is fine, we will just put ours. Just drop us a note when ordering. Before we process your order, we normally send out 1-2 emails for requesting your contact number.

If in the event the product is defective, please inform us immediately and within 3 days after delivery. We will do our best to resolve the issue. We offer 1 for 1 replacement for verified DOA and for defectives. However, the merchandise has to be returned to us so we can return the same to our suppliers for their verification. Return shipping charges including tracking & insurance is borne by the customer.